Refund policy

If for some reason you are unhappy with your purchase, or if the wrong item(s) was sent, please let us know! We know how that feels and no one should be unhappy with their purchase.  We will do our best to resolve the issue.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it (i.e. hanked and wrapped, unwound with ball band), undamaged or unused, and in its original packaging. It also must be clean and free from any contaminants.

If you chose to have you skein wound, this makes the product not eligible for refund.

To start a return, you can contact us at sarah@craftmeknot.com. If your return is accepted, we will walk you through the return process, you will be required to purchase return shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sarah@craftmeknot.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

At this time, we are unable to accept exchanges due to the nature of in-stock updates.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we are here to help and want to make it right.